For first time customers of Rose & Lily the minimum order value is $400. New customers will be placed on Proforma until such time that total orders invoiced is over $2000. Once customers have reached the $2000 expenditure they will be placed automatically on 30 day net account providing they have completed a credit application form and have been approved by Rose & Lily.
Freight is not included in the cost of goods. On all orders freight will be charged on each invoice at a rate of 7% per invoice total, a minimum charge of $25.00 will apply.
Orders over $1500 are FIS
Returns must be made in writing directly to Head Office within 7 days of deliver date quoting invoice number and reasons. No returns are acceptable without Rose & Lily prior approval and delivery instructions for transport. Freight will be charged.
For any goods returned as ‘unsuitable’ there is a re-stocking charge of 15% plus freight chargeable to customer
Please email us with details of the product prior to returning it.
Out of stock goods will be back-ordered and shown on your invoice. If back-ordered goods are in stock at the time of your next order they will be added to your order without duplication. Outstanding back-orders will be shown on each invoice. If you wish to cancel any back-order or not have back-orders listed at all, please inform us. Back Orders under $300 will be shipped on the same terms as outlined in freight section above. Back orders over $300 no freight charges will apply.
Price is per Item (not per carton or per display, unless otherwise indicated).
PACKING UNIT (PU) indicates the number of item/s in a box or a carton. E.g. Packing Unit of 2 (PU2) means there are 2 items in a box. Packing Units (PU) cannot be split and they must be ordered in the quantity. Therefore, cost will be 2 x the indicated price. All Prices shown are exclusive of GST.
Rose and Lily accept credit card (Visa & Mastercard only) and EFT payments.
All credit card payments currently do not incur a merchant fee.
If paying via EFT, please fax to 07 3352 7002 or email us through remittance advice as proof of payment.
Property and Delivery of Goods
All goods are sold on ex-Rose & Lily warehouse basis. The property of the goods passes to the purchaser only after the price of goods has been paid in full. The risk of the goods passes to the purchaser on dispatch. The price is ex our premises, and includes all amounts charged to this point.
Right of Refusal
Rose & Lily reserves the right to refuse service or credit